Privacy Policy THB168 –
Your Information, Our Responsibility

1 Introduction

thb168 is an online betting platform operating under the domain thb168.ng. We take user privacy protection seriously and regard your trust as our most valuable asset. This Privacy Policy explains in detail how we handle your personal information — from the moment you register through every transaction you make with us.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. By using the services of thb168, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team to close your account.

2 Personal Data We Collect

To provide you with a secure, personalised, and high-quality service, thb168 collects several categories of information. Below is a detailed breakdown of the data we may collect:

We only collect data that is strictly necessary for the stated purposes. thb168 does not collect sensitive information such as biometric data, health records, or religious information.

3 How We Collect Data

Your personal data is collected through the following channels when you interact with the platform thb168:

• Account Registration Form: When you register, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification Process: During the identity verification process, you will be asked to upload a valid identification document. This document is processed through our secure KYC system.
• Financial Transactions: Deposit and withdrawal information is collected automatically when you use the platform's financial features.
• Cookies and Tracking Technologies: Our platform uses session cookies, performance cookies, and similar tracking technologies to understand how you use the platform. More details are available in Section 7.
• Device and Technical Logs: Our system automatically logs technical information such as IP address, device type, and login activity for security purposes.
• Support Communications: When you contact our support team via live chat or email, the conversation is recorded for service improvement and dispute resolution purposes.

4 Purpose of Data Use

thb168 uses your personal data for lawful and transparent purposes. Every data use purpose is directly related to the delivery of the services you use:

• Account Management: Creating, verifying, and maintaining your account so you can securely access all platform features.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions efficiently and securely.
• Legal Compliance (KYC/AML): Meeting our legal obligations under anti-money laundering (AML) regulations and customer identity verification (KYC).
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and the use of multiple accounts in violation of our terms of service.
• Customer Support: Providing accurate and effective assistance whenever you need help from our support team thb168.
• Platform Improvements: Analyzing usage patterns in aggregate (not individually) to improve the user experience, platform performance, and game offerings.
• Service Communications: Sending important notifications regarding your account, terms changes, or security information you need to be aware of.
• Responsible Gaming: Monitoring wagering patterns to identify players who may need responsible gaming support, in line with the programme Responsible Gaming ours.

5 Data Sharing with Third Parties

Your privacy is our absolute priority. thb168 does not sell or trade your personal data. However, under limited and controlled circumstances, we may share your data with the following parties:

• Payment Providers: Required transaction information is shared with the payment processors we use (such as FPX, DuitNow, and eWallet providers) solely to process your deposits and withdrawals.
• KYC Providers: Your identity verification documents are processed through a certified third-party KYC service that is bound by a strict confidentiality agreement with us.
• Game Providers: Minimum technical data (player ID, currency, session balance) is shared with game providers integrated with the platform thb168 solely to enable the games to function correctly.
• Legal Authority: We are legally required to disclose certain information upon receipt of a valid court order, warrant, or official request from a law enforcement agency.
• Infrastructure Providers: The cloud computing and hosting services we use may process your data as part of their technical operations, under data processing agreements that comply with international standards.

All third parties involved in processing your data are required to sign legally binding data processing agreements, ensuring they protect your data to the same or higher standard as thb168.

6 Data Storage & Security

Your data security is our top technical and operational priority. thb168 implements multiple layers of protection to ensure your data remains secure at all times:

• Data Encryption in Transit: All communications between your device and the platform thb168 protected with TLS 1.3 and 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as financial information and identity documents are stored in encrypted format using AES-256 standards.
• Access Controls: Access to user data is restricted to staff with a legitimate need, and requires multi-factor authentication (MFA).
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Regular Security Audits: We conduct regular security audits and penetration testing by independent parties to identify and address system vulnerabilities.

Data Retention Period: We retain your personal data for as long as necessary to fulfil the purpose of collection, plus any period required by law — typically 7 years for financial records in line with Malaysia's AML regulations. After this period, data will be securely deleted or anonymised.

7 Cookies & Tracking Technologies

Platform thb168 uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and service stability. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform (pages visited, response times) to help us improve technical performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregated usage patterns for continuous platform improvement. This data is collected anonymously.

You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality or your user experience on the platform thb168. Please refer to your browser's documentation for guidance on managing cookies.

8 Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact our privacy team via live chat or email at [email protected]. We will process your request within 30 business days. In cases where your request cannot be fully fulfilled for legal reasons, we will clearly explain why.

9 Children's Privacy

Platform thb168 is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from children under the age of 18.

If we discover that data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data from our systems and terminate the account in question. Accounts found to have been registered by underage individuals will be terminated immediately, and any funds in those accounts will be disposed of in accordance with our policy.

10 Links to External Websites

Platform thb168 may contain links to third-party websites in certain contexts, such as game provider information or related resources. We wish to make it explicitly clear that:

• Privacy Policy thb168 applies solely to activities within our platform.
• We are not responsible for the privacy practices or content of any third-party websites you visit through links on our platform.
• We encourage you to read the privacy policy of every website you visit outside the platform thb168.
• The presence of links to external websites does not imply that we endorse or are responsible for the content or practices of those sites.

11 Privacy Policy Amendments

thb168 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered users via email and in-platform notifications at least 14 days before changes take effect.
• In the case of very significant changes, we may require your explicit consent before you can continue using the platform.

Continued use of the platform thb168 after the effective date of the changes is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or complaints regarding how thb168 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the platform thb168 — the fastest way to get a response.
• Privacy Email: [email protected] — for written enquiries or those requiring documentation.

Our privacy team is committed to handling every inquiry seriously and professionally. We aim to respond to all privacy-related inquiries within 5 business days. For more complex matters such as data deletion requests or appeals relating to data processing decisions, the response period may be up to 30 business days.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory authority in your jurisdiction.